Terms & Conditions

TERMS AND CONDITIONS

 
How Now Madam Cow ("we" "us") (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on hownowmadamcow.com. We recommend you should keep a copy of the TOS for future reference.
 
How Now Madam Cow is a trading name of The How Now Madam Cow Pty Ltd. ABN 87151057466. Our registered business address,  11 Wolsten Ave, Turramurra NSW 2074We can be contacted at info@hownowmadamcow.com and on the following phone number +61 400 987 481
 
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about HOW NOW MADAM COW's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.
 
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
 
 
REGISTRATION
 
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@hownowmadamcow.com. We may also change registration requirements from time to time.
 
The account password you provide should be unique and kept secure, and you must notify How Now Madam Cow immediately of any breach of security or unauthorized use of your account.
 
Please refer to our Privacy Policy for information about how we use your data.
 
 
ELIGIBILITY TO PURCHASE
 
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
 
The Site is available only to individuals and others who meet the How Now Madam Cow terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to HOW NOW MADAM COW, whose applications are acceptable to How Now Madam Cow and who have authorized How Now Madam Cow to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. How Now Madam Cow reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
 
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where How Now Madam Cow feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
 
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
 
Please refer to our Privacy Policy for further information about how we use your data.
 
 
ORDERS
 
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
 
How Now Madam Cow offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. 
 
 
PRICING POLICY
 
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of where applicable.
 
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honored, except in cases of patent error.
 
Customers purchasing from a country other than Australia may be subject to relevant import duty and tax. We recommend you contact your local customs authority to determine any taxes or import duties which may be applicable.
 
ACCEPTANCE OF YOUR ORDER
 
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
 
Unless you cancel your order, acceptance of your order and completion of the contract between you and How Now Madam Cow will be completed when we email you to confirm the goods have been dispatched. 
 
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
 
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
 
PAYMENT
 
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. 
 
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to HOW NOW MADAM COW, we will not be liable for any delay or non-delivery.
 
 
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using ANZ eGate, a secure online payment gateway that encrypts your card details in a secure host environment. How Now Madam Cow does not in anyway store your credit card information.
 
To help ensure that your shopping experience is safe, simple, and secure, How Now Madam Cow uses Secure Socket Layer (SSL) technology.
 
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
 
 
PROMOTION CODES
 
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
 
 
INSURANCE AND DELIVERY
 
How Now Madam Cow insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by HOW NOW MADAM COW, and transfer of responsibility in the same way.
 
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. How Now Madam Cow are not responsible for any delays caused by destination customs clearance processes.
 
RETURNS AND EXCHANGES
 
In the event of any returns or exchanges, please contact How Now Madam Cow via our contact form. Please state the reasons for any returns or exchanges. Returns and exchanges will only be accepted 7 days after the purchase date.
 
Please note that you the customer must cover the cost of the return shipment. All items must be returned unused, in their original condition and from the country that the order was delivered to.
 
On receipt of your notice of contract cancellation, you will be issued a Returns Merchandise Authorisation (RMA) number. 
 
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at 11 Wolsten Ave, Turramurra NSW 2074 and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment
 
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
 
Our policy
 
Items should be returned unused and with all How Now Madam Cow and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
 
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
 
Please email sales@hownowmadamcow.com if any of your purchases have been delivered without tags.
 
Shoes
All shoes should be tried on a carpeted surface before wear.
 
Lingerie & Swimwear
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
 
Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
 
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
 
Where goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on HOW NOW MADAM COW. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
 
INTELLECTUAL PROPERTY RIGHTS
 
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including How Now Madam Cow Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
 
You are permitted to use the Content only as expressly authorized by How Now Madam Cow and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
 
 
CONTENT
 
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. How Now Madam Cow tries to ensure that the information on this site is accurate and complete. How Now Madam Cow does not promise that HOW NOW MADAM COW's Content is accurate or error-free. How Now Madam Cow does not promise that the functional aspects of the Site or HOW NOW MADAM COW's Content will be error free or that this Site, How Now Madam Cow Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
 
By posting reviews you agree to be solely responsible for the content of all information you contribute. You also grant to How Now Madam Cow a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but How Now Madam Cow does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail info@Hownowmadamcow.com 
 
How Now Madam Cow reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
 
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of How Now Madam Cow and we accept no responsibility for any such views expressed in any media.
 
NO COMMERCIAL USE
 
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
 
YOUR ACTIVITY
 
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
 
THIRD PARTY SITES
 
We may include hyperlinks on this Site to other websites or resources operated by parties other than HOW NOW MADAM COW, including advertisers. How Now Madam Cow has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
 
 
LIMITS ON OUR LIABILITY
 
If How Now Madam Cow breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and How Now Madam Cow at the time of you placing your order, and How Now Madam Cow dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.
 
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
 
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
 
COMPENSATION
 
At our request, you agree to compensate us fully, defend us, and hold us How Now Madam Cow harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
 
 
OUR RELATIONSHIP
 
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and How Now Madam Cow as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of HOW NOW MADAM COW, and we shall not be liable for any representation, act, or omission on your part.
 
NO WAIVER
 
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
 

 

No bull Here!

Showcasing the finest designer labels from Australia and New Zealand, How Now Madam Cow is currently delivering to over 170 countries world wide. Get your orders in now for some of the most exciting products in the world of fashion.

Contact Us

+61 400 987 481
sales@hownowmadamcow.com

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